Customer Support - Order Processing

Revesby, New South Wales, Australia

Type: Permanent

Category: Parts - Other

Reference ID: MP000526

Date Posted: 05/09/2017


  • Onsite Parking
  • Excellent Opportunity to Further Develop Skills with a leading OEM
  • Accuracy & Attention to Detail Essential!

The Company

Hitachi Construction Machinery Australia (HCA) is a global OEM brand that sells and supports a variety of high quality machinery and equipment for the construction, forestry and mining industries. Our 24/7 National Support Centre based in Revesby provides support directly to all our customers and branches nationally 7 days a week.

The Role

Reporting to the Customer Service Manager we are currently seeking an experienced Data Entry Clerk to join our Data Support Team at the 24/7 with previous office / call centre experience working 8.30am - 4.30pm Monday to Friday.

Your role will involve responding to a high volume of inbound customer orders, via email and web portals. 

Responsibilities include:

  • Being the first point of contact for all enquiries including but not limited to; pricing, parts, availability of stock, order enquires and much more.
  • Entering all sales order information into our internal databases
  • Liaise with customers in relations to purchase orders.
  • Providing sales quotes via email to any customers
  • Meeting both individual and business KPI's and targets
  • Providing 100% Customer Satisfaction at all times!!

As the ideal candidate you will possess the following key attributes:

  • Previous internal/counter sales experience within an industrial business and/or
  • Experience working within a high-volume, Fast Paced, Call Center/Customer Service environment. 
  • Excellent communication, ability to work under pressure, excellent time management and ability to be able to to multitask and navigate between system and databases which is Essential!!
  • Ability to communicate with a diverse range stakeholders from various areas of our business internally and externally
  • Self-motivation, innitative and drive to go the extra mile! 

Proficiency with MS Office is essential thus the selected candidate will be required to complete an online aptitude test. 

Our 24/7 National Support Centre is an exciting and dynamic environment and in return you receive full training on products and systems, become part of an extremely dynamic and versatile team that can think outside the square, along with a great supportive management team you will you will only need to bring along your wonderful personality and willingness to learn.!!!! 

If this sounds like you then Apply Now!!!

Only Permanent Residents of Australia will be considered!!