Field Service Supervisor | Dandenong

Dandenong VIC, Australia

Type: Permanent

Category: Service, Maintenance & Trades - Field Service Supervisor

Reference ID: DS000301

Date Posted: 23/11/2018


  • Join a world-class company with a great product range!
  • Work alongside a friendly, collaborative team
  • Full Time Permanent Position + great salary package + top employee benefits

Hitachi Construction Machinery Australia (HCA) www.hcma.com.au is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

HCA have an exciting opportunity for a Field Service Supervisor to play a key role in coordinating our field service operations in and around Melbourne. The main focus of this role will be to plan, organise and control field operations to meet customer requirements, and achieve department budgets

Reporting to the Service Manager, you will be responsible for:

  • Maintaining work schedules to ensure efficient utilisation of equipment and resources
  • Provide timely and accurate quotations for retail and service exchange jobs and administer time sheets, delivery notices and service documentation.
  • Ensuring our field service employees comply with all OHS responsibilities and that a safety first culture is a consistent behaviour within the team
  • Managing field service and site based employees
  • Liaising with technical support staff and assisting with technical enquiries and reports
  • Ensuring KPI's and paperwork and are met and completed before deadlines to ensure that our customers receive a high quality level of service

To be successful in this role:

  • You will hold a relevant trade qualification
  • Experience in a similar supervisory position
  • Previous OEM experience will be highly advantageous
  • Ability to maintain a good working relationship with customers and peers
  • Ability to multitask and deal with high workload
  • Have a safety focus and abide by site safety processes

In return you will receive:

  • Competitive $$$ + super and the potential to earn bi-annual bonuses!
  • Access to ongoing OEM training and benefits
  • Excellent safe working conditions
  • A permanent long term career in a growing business
  • Discounted health insurance premiums
  • Access to our Employee Assistance Program (EAP)
  • Culture focused on recognition of effort
  • Exclusive staff discounts on a range of Hitachi products
  • A supportive management team that understands the needs of their employees!

With a solid network of branches nationally we know that success comes from the partnership of our market-leading equipment and our quality people, and as such we strive to provide the best working environment possible.