Technical Services Analyst - Fleet Management Systems - Brisbane

Brisbane QLD, Australia

Type: Permanent

Category: Information & Communication Technology - Developers & Programmers

Reference ID: MH000167

Date Posted: 19/11/2018


  • Long Term & Progressive Career Opportunity with Leading Global OEM
  • Earn lucrative $$$ + all the best job perks!
  • Super Friendly & Successful Team based in Brisbane, QLD

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the construction and mining industries.

HCA's Brisbane Branch has an opportunity for an experienced and motivated Technical Services Analyst to join our dynamic Fleet Management System team.

Reporting to the National Project Manager, the core focus for this position will be to deliver high quality support to our customers on our Wenco suite of Fleet Management technologies. This role will be best suited to the personable professional who is determined in developing positive partnerships with customers and determined to deliver Hitachi's promise of Total Customer Satisfaction.

Your responsibilities will include:

  • Assist in incident triage with customer, consultants and specialists to attain the highest possible level of customer satisfaction and fault restoration
  • Follow established processes to meet these requirements in a professional, expert and responsive manner;
  • Respond to customer enquiries within expected timeframes and SLAs;
  • Escalate where resolution cannot be achieved within an effective and timely manner and in accordance to internal SLA's;
  • Experience in troubleshooting and thinking out of the box will serve you well in this role.
  • Provisioning of new customers including installation, configuration and documentation of Windows Server environments, Microsoft SQL Server and Wireless networks
  • Diagnosis of reported issues and accurate database management with resolution reporting
  • Participate in providing formal troubleshooting and installation training to our customers, and staying current with your knowledge of our system

To be successful in this role, the ideal candidate will have:

  • Qualifications: Tertiary degree in Information Technology, Software Engineering or equivalent
  • Knowledge & Skillset: Previous experience with virtualisation products such as the WMWare product suite and CITRIX
  • Technical Experience: Hands on experience with the use of scripting to automate tasks
  • Demonstrated high level hardware installation, software configuration and commissioning skills
  • Understanding of networking protocols and technologies (WAN, LAN & Wireless)
  • High level of proficiency with Microsoft Word, Excel, Visio and Microsoft Project.

This is an opportunity to move into a varied role where you will work in the office providing service support as well as completing other support and technical tasks where required.

What's In It for you?

  • Earn a Great $$$ Competitive Package + Super + Company Biannual Bonus
  • Rewarding employee benefits including exclusive staff discounts with industry partners!
  • Supportive management and real career progression opportunities
  • Continuous training and upskilling with access to the latest technologies with a leading original equipment manufacturer
  • Be a part of a global organisation that genuinely values and ensures everyone is happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and whole-heartedly value diversity at our company.

If this sounds like the perfect role for you, then please click APPLY NOW or visit http://m.hitachicareers.com.au to submit your resume for consideration.