Technical Support Specialist Mining Trucks - Greystanes

Pemulwuy NSW, Australia

Type: Permanent

Category: Service, Maintenance & Trades - Other

Reference ID: RC000972

Date Posted: 28/11/2018

  • Excellent Company Culture
  • Fast Paced Environment
  • Work for a Global brand

Hitachi Construction Machinery Australia is a leading supplier of construction and mining equipment and is part of a global business.

We are currently looking for a Technical Support Specialist – Mining Trucks with relevant industry knowledge to contribute to the ongoing growth of the companies Hitachi branded range of mining equipment based in our Greystanes Office.

Reporting to the Senior Technical Support Manager – Mining Trucks, you will take ownership for building and maintaining internal and external customer relationships, while delivering high level technical & product support that contributes to customer and business success.

Your responsibilities will be: 

  • Demonstrated Safety Leadership and commitment to HCA Safety Policies & Procedures
  • Manage and resolve technical issues relating to our mining truck product whilst working closely with other HCA departments
  • Provide professional and high level technical communications to our internal and external customers with a focus on problem solving and stakeholder management
  • Scope and manage improvement projects delivering desired results to improve product reliability
  • Work closely with HCA Operations and Customers to deliver Hitachi Reliable Solutions to our mining industry partners

To be successful, you will need:

  • A Bachelor of Engineering (Electrical) or equivalent recognised qualification
  • Significant experience in open cut mining, civil earthworks & construction or other related industries, either in engineering, maintenance leadership or technical/product support roles
  • High level analytical and problem solving skills to facilitate resolution of product and technical issues
  • Excellent communication skills (verbal, written and interpersonal) with the ability to effectively liaise and deliver information at a high level to a diverse range internal and external customers
  • Experience with Hitachi Electric Drive Dump Trucks and Siemens Electric Drive Systems will be highly regarded
  • High level of customer service skills with the ability to build and maintain successful working relationships through delivery of Hitachi Reliable Solutions

Along with this, we also offer:

  • Competitive base, plus vehicle, super and bi-annual bonus
  • Supportive management and team
  • A culture based on recognition of effort
  • Great work/life balance
  • Excellent safe working conditions